Research and briefs
Imports, source attribution, Finder handoff, persona interviews, analysis, and exports.
Support
Get the right context to the right person.
Start with the workspace, source, or billing state you were working with. Avoid sending private research or account credentials in a message.
What we can help with
Account access
Sign-in, workspace access, and account recovery. Password recovery appears on the sign-in screen when verified email delivery is enabled.
Billing
Plan selection, processing limits, checkout status, and Polar-hosted billing.
Privacy controls
Workspace export and deleting a brand workspace from Settings. Contact support to request deletion of your account and saved data.
Before you contact support
Include a short description of what you expected, what happened, the page you were on, and the approximate time. Do not include passwords, API keys, payment card details, or source material you do not want processed.
Contact
Email hello@askplatea.com for product support.
Self-service controls
In Settings, you can export a workspace and delete a brand workspace. The product also shows plan activity and processing allowances before work is dispatched.